QMS Monitor and Measurement (OHSMS) - ISNetworld RAVS Section

This QMS Monitor and Measurement (OHSMS) Program (ISNetworld® RAVS®* Section), in addition to being a complete and functioning written safety program (chapter), it also contains all the required text elements that are sought by the ISNetworld RAVS® (Review And Verification Service) reviewer. 

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 You are downloading a MicroSoft® Word document file to your computer that is completely editable:

QMS Monitor and Measurement (OHSMS) Program:

• Approximate Word Count: 1,485
• Approximate Number of Pages: 6
• Page Reference Answers to RAVS Reviewer’s Questions: 4

 You will also receive instructions for a simple two-step process to place your company name and safety person's name throughout this word document to conform it to your company. Please review, and feel free to alter or add to it as you wish with any specific company information or safety policies that you may already have.

The first two pages of the document are guidelines for conforming this safety manual section, an index for completing the RAVS® questionnaire (with all page references), and uploading the section.

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An excerpt from ISNetworld® RAVS®* Safety plan QMS Monitor and Measurement (OHSMS) Program

Introduction:
Replace with Company Name is committed to maintaining a safe and healthy work environment through the continuous improvement of our Occupational Health and Safety Management System (OHSMS) and Quality Management System (QMS). Monitoring and measurement systems are a critical component of this system, providing methods for monitoring, measurement, analysis and evaluation needed to ensure valid results. This could be in the form of key performance metrics, quality audits, management reviews, collected data results, checklists, or reports. [1] See other OHSMS/QMS Sections for more specific information.

Replace with Company Name will plan and implement the monitoring, measurement, analysis and improvement processes needed to:
•    Demonstrate conformity of the product,
•    Ensure conformity of the OHSMS/QMS, and
•    Continually improve the effectiveness of the OHSMS/QMS.
This will include determination of applicable methods, including statistical techniques, and the extent of their use.

Monitoring and Measurement
Customer satisfaction
Replace with Company Name will monitor information relating to customer perception as to whether we have met customer requirements.  We will determine the methods for obtaining and using this information.  Information related to customer satisfaction is collected and compiled from the following sources:
•    Customer complaints,
•    Spontaneous expressions of customer satisfaction and other feedback,
•    Awards and recognitions from customers, associations and consumer groups,
•    Customer satisfaction surveys
•    Warranty claims,
•    Repeat customers  [3]